We want you camping with confidence. If something isn't right with your canvas tent or gear, we're here to make it right. This Returns & Refund Policy explains our return process, eligibility, and refund timelines.
You may request a return within 30 days of delivery. To be eligible for a return, items must meet all of the following conditions:
Because canvas tents are outdoor products, tents that have been set up outdoors, exposed to weather, used for camping, stained, or modified may not be returnable unless they have a manufacturing defect.
To start a return, email us at info@tipitentcanvas.com with your order number and the reason for the return. We will respond within 1–2 business days with return instructions and a return shipping address. Please do not send items back without first contacting us.
If your tent or gear arrives damaged or has a manufacturing defect, contact us within 30 days of delivery with photos of the damage and your order number. We will arrange a free replacement or full refund — whichever you prefer. Please retain all original packaging when reporting damaged shipments, as the carrier may require it for inspection.
Once we receive and inspect your returned item, your refund will be issued to the original payment method within 5–10 business days. Because shipping is always free, no shipping charges are deducted from approved refunds. You will receive an email notification when your refund has been processed.
In some cases, only partial refunds may be granted for items that are returned in a condition different from what was shipped — for example, items with missing components, signs of use, or damaged packaging. We will notify you by email if a partial refund applies.
Need a different size or color? Reach out to us at info@tipitentcanvas.com and we'll help you swap it for the right tent. Exchanges are subject to product availability. If the replacement item costs more, you will be charged the difference. If it costs less, the difference will be refunded.
The following items are not eligible for returns:
For eligible returns, the customer is responsible for return shipping costs unless the item was damaged, defective, or we shipped the wrong product. We recommend using a trackable shipping service for your return.
Orders can be cancelled free of charge if requested before the order has shipped. Once an order has shipped, it must be returned following the standard return process above. To cancel an order, email us as soon as possible at info@tipitentcanvas.com.
Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
If you have any questions about this policy or need support, please contact us: